REFUND POLICY

Website: https://nextdigitals.in/
Business Name: Nextdigitals
Jurisdiction: India
Last Updated: [25 February 2026]

1. DIGITAL PRODUCT NATURE

Nextdigitals sells digital products including but not limited to:

 

    • Canva Templates

    • Branding Kits

    • Marketing Design Templates

    • Downloadable Digital Files

All products are delivered electronically and are intangible, non-returnable digital goods.

Once delivered or accessed, the product cannot be returned.

2. NO REFUND POLICY

Due to the immediate access and downloadable nature of digital products:

 

    • All sales are final.

    • We do NOT offer refunds, returns, or exchanges.

    • Refunds will not be granted under any of the following circumstances:

       

        • Change of mind

        • Accidental purchase

        • Lack of technical knowledge

        • Failure to read product description

        • Incompatibility with third-party software (e.g., Canva free/pro version limitations)

        • Personal preference or design expectations

By completing a purchase, you acknowledge and agree to this no-refund policy.

3. EXCEPTION – DEFECTIVE OR CORRUPTED FILES

If you receive:

 

    • A corrupted file

    • Incomplete download

    • Non-functional template link

You must contact us within 48 hours of purchase at:

📧 [contact@nextdigitals.in]

After verification, we may:

 

    • Re-send the product

    • Provide corrected files

    • Offer technical assistance

Replacement is at our sole discretion. No monetary refunds will be issued.

4. DUPLICATE PAYMENTS

If you are charged twice due to a technical payment error:

 

    • Contact us within 5 days with proof of duplicate transaction.

    • After verification, the duplicate amount will be refunded within 7–10 business days.

5. PAYMENT GATEWAY RESPONSIBILITY

Payments are processed via third-party secure payment gateways.

Nextdigitals is not responsible for:

 

    • Banking delays

    • Gateway failures

    • Card authorization declines

    • International transaction charges

6. CHARGEBACK POLICY

Initiating a chargeback or payment dispute without contacting us first will be considered a violation of this policy.

In such cases, we reserve the right to:

 

    • Suspend access to purchased products

    • Permanently block the user

    • Take necessary legal action under applicable Indian laws

7. CONSUMER PROTECTION COMPLIANCE (INDIA)

This policy is drafted in compliance with:

 

    • Consumer Protection Act, 2019

    • Consumer Protection (E-Commerce) Rules, 2020

    • Information Technology Act, 2000

Digital goods that are delivered electronically are exempt from mandatory refund obligations once accessed or downloaded.

8. CONTACT INFORMATION

For refund-related concerns:

Business Name: Nextdigitals
Website: https://nextdigitals.in/
Email: [contact@nextdigitals.in]
Location: Rajkot, Gujarat, India

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