REFUND POLICY

Website: https://nextdigitals.in/
Business Name: Nextdigitals
Jurisdiction: India
Last Updated: [25 February 2026]

1. DIGITAL PRODUCT NATURE

Nextdigitals sells digital products including but not limited to:

     

      • Canva Templates

      • Branding Kits

      • Marketing Design Templates

      • Downloadable Digital Files

    All products are delivered electronically and are intangible, non-returnable digital goods.

    Once delivered or accessed, the product cannot be returned.

    2. NO REFUND POLICY

    Due to the immediate access and downloadable nature of digital products:

       

        • All sales are final.

        • We do NOT offer refunds, returns, or exchanges.

        • Refunds will not be granted under any of the following circumstances:

             

              • Change of mind

              • Accidental purchase

              • Lack of technical knowledge

              • Failure to read product description

              • Incompatibility with third-party software (e.g., Canva free/pro version limitations)

              • Personal preference or design expectations

        By completing a purchase, you acknowledge and agree to this no-refund policy.

        3. EXCEPTION – DEFECTIVE OR CORRUPTED FILES

        If you receive:

           

            • A corrupted file

            • Incomplete download

            • Non-functional template link

          You must contact us within 48 hours of purchase at:

          📧 [contact@nextdigitals.in]

          After verification, we may:

             

              • Re-send the product

              • Provide corrected files

              • Offer technical assistance

            Replacement is at our sole discretion. No monetary refunds will be issued.

            4. DUPLICATE PAYMENTS

            If you are charged twice due to a technical payment error:

               

                • Contact us within 5 days with proof of duplicate transaction.

                • After verification, the duplicate amount will be refunded within 7–10 business days.

              5. PAYMENT GATEWAY RESPONSIBILITY

              Payments are processed via third-party secure payment gateways.

              Nextdigitals is not responsible for:

                 

                  • Banking delays

                  • Gateway failures

                  • Card authorization declines

                  • International transaction charges

                6. CHARGEBACK POLICY

                Initiating a chargeback or payment dispute without contacting us first will be considered a violation of this policy.

                In such cases, we reserve the right to:

                   

                    • Suspend access to purchased products

                    • Permanently block the user

                    • Take necessary legal action under applicable Indian laws

                  7. CONSUMER PROTECTION COMPLIANCE (INDIA)

                  This policy is drafted in compliance with:

                     

                      • Consumer Protection Act, 2019

                      • Consumer Protection (E-Commerce) Rules, 2020

                      • Information Technology Act, 2000

                    Digital goods that are delivered electronically are exempt from mandatory refund obligations once accessed or downloaded.

                    8. CONTACT INFORMATION

                    For refund-related concerns:

                    Business Name: Nextdigitals
                    Website: https://nextdigitals.in/
                    Email: [contact@nextdigitals.in]
                    Location: Rajkot, Gujarat, India

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